ITIL
What is ITIL?
ITILA globally recognized framework, published by AXELOS/PeopleCert, of best practices for IT service management throughout the service value system.
ITIL (Information Technology Infrastructure Library) is a best-practice framework for IT service management (ITSM), originally created by the UK government and now maintained by PeopleCert (formerly AXELOS). ITIL 4 introduces the Service Value System (SVS) and the Service Value Chain, with 34 practices covering general management, service management, and technical management domains (e.g., incident management, change enablement, information security management, problem management). It emphasizes value co-creation, the Four Dimensions Model, and the seven Guiding Principles. ITIL is not a certification of an organization; individuals are certified, and organizations adopt and tailor practices to support audits, regulatory expectations, and operational maturity.
● Examples
- 01
An IT organization implementing ITIL incident, problem, and change practices to stabilize production operations.
- 02
A managed-service provider using ITIL service-level management practices to define and report on SLAs.
● Frequently asked questions
What is ITIL?
A globally recognized framework, published by AXELOS/PeopleCert, of best practices for IT service management throughout the service value system. It belongs to the Compliance & Frameworks category of cybersecurity.
What does ITIL mean?
A globally recognized framework, published by AXELOS/PeopleCert, of best practices for IT service management throughout the service value system.
How do you defend against ITIL?
Defences for ITIL typically combine technical controls and operational practices, as detailed in the full definition above.
What are other names for ITIL?
Common alternative names include: Information Technology Infrastructure Library.